Returns & Exchanges

Return Eligibility

Returns and exchanges are subject to the conditions applicable to your product and order. Please review the product details and applicable return terms before making a purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible. Share your order number, explain the issue and attach clear photographs where relevant so our team can review your request.

How to Request a Return or Exchange

To help us review your request, please follow these steps:

1. Email us with your order number.
2. Explain the reason for your return or exchange request.
3. Include photographs or supporting information, if applicable.
4. Wait for our team to confirm the next steps before sending any item back.

Product Condition

Where applicable, returned products should include their original packaging, tags, accessories and proof of purchase. Any product-condition requirements will be subject to the applicable return terms and legal requirements.

Refunds

Once an eligible return has been reviewed, we will communicate the outcome and the applicable refund process. Approved refunds will be issued to the original payment method where possible, subject to payment-provider procedures and applicable law.

Exchanges

Exchanges are subject to eligibility, approval and product availability. If the requested replacement is unavailable, our team will explain the available options.

Non-Returnable Products

Certain products may have specific return restrictions for valid reasons, including hygiene or personalisation, where permitted by applicable law. Any exclusions should be stated in the relevant product details or applicable terms.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once processing or dispatch has begun. Your rights under applicable law remain unaffected.